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Free Freight for most areas of Australia over $150 please contact us for remote and or oversize charges
Free Freight for most areas of Australia over $150 please contact us for remote and or oversize charges

Terms and Conditions

Naturally Craft Terms and Conditions

This website is operated by naturallycraft.com. Throughout the site, the terms “we”, “us” and “our” refer to naturallycraft.com. naturallycraft.com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Supplier Details

Auszac Pty Ltd trading as naturallycraft.com is a Australian Private Company registered in South Australia. 
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

· ABN Number: 81 088 537 697

· Supplier details address: 11 Emanuel Court, Melrose Park, SA, 5039

· Supplier details email: sales@naturallycraft.com.au

· Supplier details Phone: 08 8276 4122

Site details

All prices are in Australian Dollars including GST unless otherwise stated.

Delivery charges will be included in the shopping cart transaction as will all applicable taxes.

We accept payment by Paypal, Mastercard or Visa.

Material on this website is the copyright and beneficial ownership of Auszac Pty Ltd.

Items offered on our website are subject to availability. Once an order is confirmed, an e-mail confirming receipt and details of your order will be sent.

Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you.

The contract will be filed. For safety reasons your order's data is not accessible via internet. We keep this data in confidence according to our privacy policy.

At Naturally Craft, we guarantee to provide the best possible service and quality. 

Any complaints regarding the goods or services supplied should be made within 7 days of product purchase.

Returns and Refunds

Naturally Craft takes pride in our products and customer satisfaction. If you are unhappy with your order for any reason, please contact us right away! We will work with you to rectify the problem as quickly as possible as per out Terms and Conditions.

There is a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Terms and Conditions - Privacy Policy

Naturally Craft highly values the strong relationships we have with our customers. The gradual introduction of data collection technology at naturallycraft.com will be handled with full and proper respect for the privacy of our customers. To protect your privacy, you can visit the naturallycraft.com site without identifying yourself or having to reveal any information about yourself.


Your personal information: what do we collect, and how do we use it?

We do not collect personal information when you visit our site unless you place an order or register with us.

When you place an order you will be asked for the following personal information: your name, e-mail address, mailing address, delivery address and any special delivery instructions, and phone number. We may share this information and only that information that is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and, where balsa is ordered, the shipping carrier that delivers your order. 

  • We do not share, sell, rent or barter any identifiable personal information to any third party without your permission.

  • When you log on to our site, if you have already registered, we will ask you for your user ID and password.

  • Occasionally we may have promotional /specials/new product or information emails available to make your shopping and purchasing experience easier. Should you decide to subscribe, we will send you your requested information from time to time. You may unsubscribe at any time. Subscription to this service is optional and free.

  • When you submit feedback or questions via e-mail or contact us for information about our Web site, we will request your name and email address. We use this information solely to respond to your inquiries.

By default, all web server log files capture IP addresses. We may use your IP to help diagnose problems with our server, administer our website and track web usage. this information is used internally and is not shared with anyone else. As the Federal Government introduces new privacy legislation – naturallycraft.com will review and update as appropriate to its privacy policy. More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au

Cookies

A cookie is a small amount of information sent from a Web server to your computer. Naturally Craft uses cookies when someone logs into our site, to maintain that login, to retain login information, if requested, and for the service of our shopping basket. We do not use cookies for marketing, promotional or advertising purposes, nor do we use cookies to track your Internet activity before or after you leave naturallycraft.com.

Any activity, while you are at the website, may be monitored. Your computer will only store a maximum of 2kb of cookies. They are deleted on a first in first out basis. No other company has access to our cookies. naturallycraft.com has found that attractive, graphics-rich emails are a quick, effective and low-cost way to communicate with customers and prospects about promotions.

At Naturally Craft we maintain an opt-out, user-customizable subscription service of email addresses of people requesting promotional emails. We do not want to send emails to you if you would prefer not to receive them. Changes you can make to your contact information, please sign on to the website and utilise our customer management facility by selecting “My Account” or feel free to contact us via email. 

*Naturally Craft Terms and Conditions are reviewed on a regular basis and updated accordingly.